How Aviqa collects, uses and protects your personal information.
We collect only the information needed to fulfil your requested service: full name, contact details (phone and email), booking references, travel dates and itineraries, passenger details as required by airlines, and payment information where a transaction is authorized.
Your data is used solely to provide the service you requested — processing bookings, changes, cancellations, or corrections — to communicate updates about your case, and to meet legal obligations. We never sell your personal data.
Information is shared only with airline reservation systems and authorized booking platforms, strictly as needed to complete your request. All parties involved are bound by appropriate data-handling standards. We do not share your data for marketing purposes.
Aviqa uses industry-standard security measures — encrypted transmission, access controls and secure storage — to protect your data in transit and at rest. Payment details are handled through secure processors and are not stored longer than necessary.
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You may request access to, correction of, or deletion of your personal data at any time by emailing help@aviqa.com. We respond to verified requests promptly and in accordance with applicable law.
Your data is kept no longer than required to provide services and satisfy legal obligations — typically up to 3 years from your last interaction with Aviqa, after which it is securely deleted.