Straight answers about how Aviqa works, what things cost and what we can do for you.
No. Aviqa is an independent travel assistance desk based in the U.S. We're not affiliated with any airline, airport, or government agency. Airline names on this site are for identification only.
A flat assistance fee per completed request, always disclosed in writing before you confirm anything. Quotes are free. Airline fares, fare differences and penalties follow each airline's published rules. See Charges & Fees.
No. Requesting a quote costs nothing. You approve an exact total — fare plus our fee — before any payment is taken.
All major U.S. carriers: Delta, American, United, Southwest, JetBlue, Alaska, Spirit, Frontier, Hawaiian and Allegiant — plus international airlines such as Emirates, Qatar Airways, British Airways, Lufthansa and Air Canada.
It depends on your fare rules. Refundable fares return to the original payment method; non-refundable fares may qualify for credit or partial tax refunds. Tickets booked 7+ days out can often be cancelled penalty-free within 24 hours under the U.S. DOT rule. Details in our Refund Policy.
Airlines typically process within 7 business days (credit card) or up to 20 business days (other methods). We track and follow up with the airline until funds arrive.
In most cases, yes — spelling errors, transposed names, middle-name fixes and legal name changes are all commonly correctable. Airlines generally require corrections 48–72 hours before departure, so send your request early via our Name Fix page.
Yes — payments are processed through secure encrypted processors, and we don't store card details longer than necessary. See our Privacy Policy.
Yes. The same agent stays with your case after purchase — for changes, questions, or issues with the airline. Reach us anytime by phone or email, 24/7.